ICTO

Information and Communication Technologies
in Organizations and Society

  INFORMATION SYSTEMS

 
NUMBER OF HOURS: 18

SEMESTER 2

INTERNATIONAL PROGRAMME – 2 ECTS

COURSE COORDINATOR: Antoine Harfouche

 
COURSE OBJECTIVES  

In today’s globalised economy, organisations operate internationally, which increases the complexity and importance of accurate information for decision-making. Information systems herein play an important role as business enabler: technology-driven management systems have become vital to effective management

However, managers are confronted with challenging opportunities: rapidly changing developments in information technology and intensifying competitive pressures for productivity and quality emphasises the importance of a thorough understanding of information systems. This course therefore introduces students to some of the main information systems (IS) issues faced by organisations in today’s global business environment such as business intelligence, e-commerce, ethical IT challenges, systems integration, competitive advantage, mobile business…

 
LEARNING OUTCOMES

The Management Information Systems course aims to explain the strategic role of information systems and information technology as a business enabler. It identifies and explains the impact of information systems applications and emerging technologies on business models and managerial decision making in an exciting and interactive manner. The course also evaluates the fit between the organization’s strategy and structure, and the information systems architecture and applications. It interprets the interaction between technologies, employees, managers, customers, processes, data, infrastructure, suppliers, business partners, and environment in a specific organization. Finally, this course seeks to understand the ethical, security, and privacy challenges of information system

 

TEACHING & LEARNING METHODS

The course includes various pedagogical tools: lectures, videos, business reports and articles, books, business case studies and teamwork.
A regular use of the ICTO website and  is imperative to get access to the course material and regular access to Blackboard is imperative to get access to up-to-date information about the course.
 

ASSESSMENT METHODS

Assessment
  % of the total mark
Details 
  Learning outcome evaluated
Continuous assessment (Class participation) + Teamwork on cases
25% 

Teamwork and team grade

+ Individual participation during case studies + Case assignments

 

Five cases in total:

-For the 1st tutorial session, students have to prepare cases A and B (each 5% of the final grade).

- For the second case study session, they have to prepare cases C ) (5% of the final grade).

- For the last case study session, students have to prepare cases D and E (each 5% of the final grade).

Mid-term exam (Individual exam)
  25%
  MCQ
During feb (the exact date will be communicated)
Closed-book mid-term exam – understanding and application of tools and concepts presented in class

Final exam

(Individual exam)
50%
Exam based on a case study
The final exam will include questions on: theoretical classes (of course not only the slides but also the oral speeches), case studies
 

COURSE CONTENT

Week
 Type
  Topic
 Homework
 deadline
Jan 4
Introduction
Information System Does Matter
-
  -
Jan 11 - Jan 17
Lecture 1
Foundations of Business Intelligence and Enhancing Decision-Making
readings
  -
Jan 18 - Jan 24
Lecture 2
Key System Applications for the Digital Age
readings
  -
Jan 25 - Feb 1
Tutorial1
IS architecture and Operational excellence
- Case A

- Case B

  Jan 25th at 8:00AM
Feb 1 - Feb 7
Lecture 3
E-Commerce and M-Commerce
readings
  -
Feb 15 - March 2
Tutorial2
the ERP
Case C
  Feb 15th at 8:00AM
March 7- March 13
Lecture 4
IS Challenges: Ethical, Social, security & globalization Issues
readings
  -
March 14 - March 27
Tutorial3
 Web strategies and new business models
Case D

Case E

  March 14th at 8:00AM
Apr 4 
 Conclusion
IS Strategic Alignment
readings
  -
 

The referential book

Management Information Systems: Managing the Digital Firm (14th Edition) 

Pearson Education
Prentice Hall

RULES FOR ABSENCE AND PLAGIARISM

Attendance at case study sessions is mandatory. Students are asked to form groups of four or five by the end of the second theoretical session. It is up to the students to decide about their groups’ composition. For obvious logistic and administrative reasons, once formed, these groups cannot be changed under whatever circumstances. Any unjustified absence will automatically lead to a penalty of 20% of the final grade.

Antoine Harfouche, PhD

COURSE DETAILED CONTENT

Introduction

Plenary session
(1h 30)
Information System Does Matter
Content
  This course introduces information systems by answering these questions: What is an Information System? How does it matter for organizations?
It also describes how organizations and information systems work together, or sometimes against each other.  Therefore, during this first session we'll look at the nature of organizations and how they relate to information systems.
Preparatory work
   - Articles:

* Carr, N.G. (2003). “ IT Doesn’t Matter”. Harvard Business, Review. 3566, pp. 41–49

* Letters to the Editor (2003). “Does IT Matter? An HBR debate”. Harvard Business Review. Web exclusive: www.johnseelybrown.com/Web_Letters.pdf
   - Websites:
Tuesday  Jan 5 ,  2016    from  3:00PM  to  5:00PM

Lecturer

Pr. Antoine Harfouche

 

Lecture 1

Lecture1

(1h 30)
Cohort
  Foundations of Business Intelligence and Enhancing Decision-Making
Content
Information is becoming an important business resource as money, content, and people.  Even though a company compiles millions of pieces of data doesn’t mean it can produce information that its employees, suppliers, and customers can use. Businesses are realizing the competitive advantage they can gain by compiling useful information, not just data. Therefore, they need to use the data they've collected to find and stamp out waste across operations. Sifting through corporate data can make executives more efficient.
  Preparatory work
   - Articles:

* McAfee A. (2006). Mastering the Three Worlds of Information Technology, Harvard Business Review, Vol. 84, Issue 11, p141-149

   - Websites:
Tuesday  and Wedensday Jan 12 and  13,  2016  
Lecturer:  

Pr. Antoine Harfouche

Lecture 2

Lecture 2

(1h 30)
Cohort
  Key System Applications for the Digital Age
Content
  Over the last decade businesses have come to realize how important it is to totally integrate business processes across the enterprise. The fourth session introduces the systems implemented for managing the company’s interactions with its stakeholders such as suppliers, customers, and employees. The aim of these systems is to attract new customers and retain company’s old clients. We will also look at how knowledge is becoming an important corporate resource that must be captured, protected, preserved, and grown. 
  Preparatory work
   - Articles:
 Gulati, R. Oldroyd, J. (2005). The Quest for Customer Focus. Harvard Business Review, Vol. 83 Issue 4, p92-101.
 Websites:
From Tuesday Jan 19  to Friday  Jan 22,  2016  

Lecturers

Pr. Nancy Pouloudi
COHORTS A, B, C, F, H
Pr. Antoine Harfouche
COHORTS E, G, D
 

Tutorial 1

                                                                                                                                                                                                     From  Jan 25th to Feb 1st,  2016

Tutorial1

(3h00)

1/2 Cohort

IS architecture and Operational

excellence

Content
 The purpose of these two cases is to present some solutions for architectural problems. The aim is also to clarify architectural issues and discuss a number of important topics in this context such as:  What are IS architectures? Aspects of IS architectures, types of IS Architectures, and designing IS.
 Preparatory work
   - Articles:
- Feeny DF,  Willcocks LP (1998). Core IS capabilities for exploiting information technology, Sloan management review, 39(3), 9-21.
- Zolper, K D Beimborn, T Weitzel (2014) The effect of social network structures at the business/IT interface on IT application change effectiveness, Journal of Information Technology, http://www.palgrave-journals.com/jit/journal/vaop/ncurrent/abs/jit20146a.html
Deadline for submission :  Jan 25th at 8:00AM
 

Lecture 3

Lecture3

 (1h 30)

Cohort

  E-Commerce and M-Commerce
Content
  24/24 7/7 the mantra of the Internet.  Whether it’s buying, selling, gathering information, managing, or communicating, the driving force behind the evolutionary and revolutionary business is the Internet and its technological advances.
Preparatory work
   - Articles:
-Lee, D-J., Ahn, J-H., and Bang, Y., “Managing Consumer Privacy Concerns in Personalization: A Strategic Analysis of Privacy Protection,” MIS Quarterly, Vol. 35, No. 2, 2011, pp. 423-444

- Bang, Y., Lee, D-J., Han, K., Hwang, M., and Ahn, J-H., “Channel Capabilities, Product Characteristics, and Impact of Mobile Channel Introduction,” Journal of MIS, Vol. 30, No. 2, 2013, pp. 101-125

  - Websites:

From Feb 1st  to Feb  2nd,  2016  

Lecturers

Pr. Nancy Pouloudi

Pr. Antoine Harfouche

 

Tutorial 2

Tutorial2

 (3h00)

1/2 Cohort
  Enterprise Resource Planning (ERP)
Content

The last couple of years have unleashed forces, which are fundamentally shifting the entire area of ERP. New and continuing trends affect enterprise ERP software such as: Mobile ERP, Cloud ERP, Social ERP, Two-tier ERP... All these new trends still have the same basic goal which is to provide one central repository for all information that is shared by all the various ERP facets to improve the flow of data across the organization

  - Websites:
https://hbr.org/product/enterprise-resource-planning-software-ongoing-maintenance-cost-benefit-analysis/906E12-PDF-ENG
From Feb 15th  to March  1st,  2016 

Deadline for submission :  Feb 15th at 8:00AM

Lecture 4

 

Lecture4

(1h 30)

Cohort

IS Challenges: Ethical, Social, security & globalization Issues

Content

Even though the World Wide Web is close to 20 years old, our society is just beginning to address the ethical, social, and security dilemmas rose by these technological advances. There is also the globalization that is becoming a necessity in this small world. No company can afford today to ignore foreign markets.  Managers have to adapt to the changing faces, literally, of their competition and devise a plan to bring their organization into its view. Governments are just beginning to pass laws against cybercrimes but it’s difficult to stay one step ahead of the cybercriminals. Therefore, firms must put forth a better effort in making their systems less vulnerable and more reliable. The systems must also be more secure when processing transactions and maintaining data. 

  Preparatory work
   - Articles:
- Trevor T. Moores, and Jerry Cha-Jan Chang. (2006) Ethical Decision Making in Software Piracy: Initial Development and a Test of a Four-Component Model. MIS Quarterly 30(1):167-180
   - Websites:

From March 7th  to March  9th,  2016 

Lecturers: 

Pr. Eusebio Scornavacca

Pr. Antoine Harfouche

 

Tutorial 3

                                                                                                                                                                                    From March 14th  to March  23th,  2016 

Tutorial3

 (3h)

1/2 Cohort
 Web strategies and new business models
Content

Depending on the business maturity, immediate needs, and long-term goals, the  web strategy will outline how the business should position itself online, what online media it should use to spread its message, how it should communicate with the customers, what services and products it should provide online, and what supporting infrastructure for the online operation should be in place.

Preparatory work
   - Articles:
- Terri C. Albert, Paulo B. Goes, and Alok Gupta, (2004), GIST: A Model for Design and Management of Content and Interactivity of Customer-Centric Web Sites, MISQ, Volume: 28 , Issue: 2

http://misrc.umn.edu/workingpapers/fullpapers/2004/0402_011404.pdf

- Sia C.L., Lim K.H., Leung K., Lee M., Huang W. et Benbasat I. (2009), « Web strategies to promote Internet shopping: Is cultural-customization needed? MIS Quarterly, 33(3), 491–512

Deadline for submission :   March 14th at 8:00AM

Conclusion

Conclusion

(1h 30)

Plenary session
  IS Strategic Alignment
Content
The aim of this course is to help managers to link their organization's structure,resources andITinfrustructurewith its strategy and ISstrategy. Strategic alignment enables higher performance by optimizing the contributions of people, processes, and inputs to the realization of measurable objectives and, thus, minimizing waste and misdirection of effort and resources to unintended or unspecified purposes.
  Preparatory work
   - Articles:

- Wu, S. P.-J., Straub, D. W., and Liang, T.-P. 2014. “How information technology governance mechanisms and strategic alignment influence organizational performance: Insights from a matched survey of business and IT managers,” MIS Quarterly

- Preston, D. S., and Karahanna, E. 2009. “Antecedents of IS Strategic Alignment: A Nomological Network,” Information Systems Research (20:2), pp. 159–179

- Henderson,J.C. and N. Venkatraman (1993). "Strategic Alignment‐Leveraging Information Technology For Transforming Organizations." Ibm Systems Journal ; 32(1):4-16.

    - Websites:
The  April 6th,  2016

Lecturer: 

Pr. Antoine Harfouche