Information and Communication Technologies
in Organizations and Society

ICTO Publications

ICT for an Inclusive World Industry 4.0–Towards the Smart Enterprise

Editors: Baghdadi, Youcef, Harfouche, Antoine, Musso, Marta (Eds.)

This book discusses the impact of information and communication technologies (ICTs) on organizations and on society as a whole. Specifically, it examines how such technologies improve our life and work, making them more inclusive through smart enterprises. The book focuses on how actors understand Industry 4.0 as well as the potential of ICTs to support organizational and societal activities, and how they adopt and adapt these technologies to achieve their goals.

Gathering papers from various areas of organizational strategy, such as new business models, competitive strategies and knowledge management, the book covers a number of topics, including how innovative technologies improve the life of the individuals, organizations, and societies; how social media can drive fundamental business changes, as their innovative nature allows for interactive communication between customers and businesses; and how developing countries can use these technologies in an innovative way. It also explores the impact of organizations on society through sustainable development and social responsibility, and how ICTs use social media networks in the process of value co-creation, addressing these issues from both private and public sector perspectives and on national and international levels, mainly in the context of technology innovations.

Table of content: 

Special issue  (ICTO2017) 
International Journal of Services and Standards

Dr. Antoine Harfouche, University Paris Nanterre, France
Dr. Abbas Tarhini, Lebanese American University, Lebanon

ICT for a better Life and a better World

Editors:  Baghdadi, Youcef, Harfouche, Antoine (Eds.)

Table of content: 3 sections - 26 papers 

Section 1. Newer technologies for better life and world: In this section, nine papers show how newer technologies improve the life of the individuals, organizations, and societies. 

1. The paper “The power of Web 2.0 storytelling to overcome knowledge sharing barriers” by C. Meret, M. Iannotta, and M. Gatti seeks to explore the importance of Web 2.0 storytelling for overcoming barriers to knowledge sharing.

2. The paper “A pervasive IoT scheme to vehicle overspeed detection and report-ing Using MQTT Protocol” by E. Nasr, E. Kfoury, and D. Khoury conveys an innovative, pervasive, effective and adaptable IoT system to detect and report vehicle overspeed as well as issuing tickets and fines.

3. The paper “Building inclusive digital societies through the use of open source technologies” by P. Turkama contributes to the adaptation of open source tech-nologies through a study that shows the needs of industry to evolve towards in-creased customer orientation.

4. The paper “ICT in a collaborative network to improve the quality of life: A case of fruits and vegetables redirection” by S. Bonomi, F. Ricciardi, and C. Rossignoli highlights how ICT plays a pivotal role in enabling the growth of new organizational forms, which creates value at the territorial level, triggers posi-tive changes in social and economic environment, and improves the quality of life of people involved.

5. The paper “Identifying disguised objectives of IT deployment through action research” by P. B. Saba, M. Saba, and A. Harfouche delivers the results of a 4-year action research project conducted at a leading French federation of agricul-ture cooperatives. The study reveals that identifying contagion mechanisms at the very preliminary phases of implementation may be strategic for a successful IT deployment, despite the tool’s imperfections.

6. The paper “Using QFD method for assessing higher education programs: An ex-amination of key stakeholder’s visions” by N. Raissi identifies which indicators are more suitable to measure professional skills and ensure training conform to employer's requirements. The performed study in this paper relied on the reflec-tive evaluation of education quality in universities by employers, students and graduates with professional experience by applying the technique of Quality Function Deployment (QFD).

7. The paper “The Effect of ICT usage on employee’s satisfaction: A job character-istics perspective” by T. Torre and D. Sarti investigates employees’ job satisfac-tion, examining the relationship with 33 job related variables and considering the impact of the use of Information and communication technologies (ICTs) at work. The study performed in this paper finds that ICT usage plays a controver-sial role.

8. The paper “Artificial intelligence a disruptive innovation in higher education accreditation programs: Expert systems and AACSB” by C. Chedrawi and P. Howayeck proposes a model for the implementation of AI through expert sys-tems (ES) within the AACSB accreditation programs. The paper tried to answer two main questions: whether AI can be implemented through ES and how such systems can reshape the AACSB accreditation process. It concludes that in fact ES will reshape such process while ensuring more reliable and efficient results and reducing time, cost and errors.

9. The paper “Interactive scheduling decision support system: case study for ferti-lizer production on supply chain” by A. Azzamouri, I. Essaadi, S. Elfirdoussi, and V. Giard presents an architecture of an interactive scheduling decision sup-port system (ISDSS), allowing users to find the optimal solution for fertilizer production on parallel heterogeneous processors. The approach proposed in this paper takes into account different production process constraints such as launch time, delivery date, preventive maintenance and the impact of scheduling on supply chain management.

Section 2. Innovation for e-government: In this section, nine papers address some key chal-lenges in e-government, specifically in developing countries.

10. The paper “The E-Banking and the adoption of innovations from the perspective of the transactions cost theory: Case of the largest commercial banks in Leba-non” by C. Chedrawi, B. Harb, and M. Saleh studies the effects of the adoption of innovations on transactions costs and shows the key role played by ICT in or-ganizations, especially at the cost level. Using a qualitative approach, the study reveals the complexity of this concept, particularly regarding the integration strategies of the latest technological innovations within the banking sector, which appear to be essential for the development and the continuity of the sector at the national and regional levels.

11. The paper “Economic effect by open data in local government of Japan” by T. Noda, A. Yoshida, and M. Honda aims at establishing a point of view and meth-ods for the estimation of the economic effect through the utilization of open da-ta. The authors conducted a questionnaire survey on local governments in Japan. The result of the survey shows that open data in local governments in Japan is still in an earlier stage and it should be difficult to produce the economic effect within the area. But, it also shows the possibility of estimating the economic ef-fect of the utilization of open data quantitatively.

12. The paper “Innovation, new public management, and digital era government, towards a better public sector performance through ICT: The case of ministry of environment” by N. M. Boustani and C. Chedrawi examines the existing litera-ture and theory regarding innovation while focusing on the new public manage-ment, the new era government, ICT and innovation theories. Using a qualitative approach, this paper reveals the actions currently undertaken by the Lebanese government to innovate in public services using ICT that can set the scene for a better public sector performance.

13. The paper “Choosing valuation models in the UAE” by K. Aljifri and H. I. Ah-mad aims to empirically examine the valuation models used by UAE investment analysts. A questionnaire and interviews were used to answer the research ques-tions. Thirty-five investment analysts answered the questionnaire. The results reveal that discounted cash flow and P/E ratios are the most preferred valuation methods used by these analysts.

14. The paper “Empowering farmers in India through e-government services” by J. Nair and B. Singh adopts a case-study research methodology to analyze con-sumer considerations through a process workflow model in an e-Government program, initiated for farmers through an agricultural extension centre. The study is conducted in Karnataka, a Southern State in India. The Study proposes an enhanced ICT-based process workflow model at RSK (Raitha Samparka Ken-dras).

15. The paper “E-Society realities in sub-saharan africa: The case of Cote d'Ivoire” by Z. R. Ahouman and R. Zhou studies the formation of the e-society in sub-Saharan Africa by querying some scientific publications or other qualitative da-ta to see, as most of the illiterate and poor citizens are concentrated in this area. The study revealed two modes under which the e-Society operates, namely: Government-type organizations (e-government, e-commerce, e-education, e-health, e-agriculture) and private-type organizations (private communities or platforms, working groups and academics exchanges, social networks).

16. The paper “Disclosure and communication of the corporate social responsibility in Morocco: the case of a bank” by W.Tahri and A. El Khamlichi aims at clari-fying the CSR concept, its practices along with their evolution in time in the Moroccan context. The objective of this study is the evaluation of the bank’s engagement in the sustainable development in reference to the seven principles of ISO 26000. The methodology consists of a thematic analysis using Nvivo and annual reports of a Moroccan bank during the period of 2007-2015.

17. The paper “Does persuasive e-commerce website influence user’s acceptance and online buying behaviour? The Findings of the largest e-commerce website in Malaysia” by N. Aziati Abdul Hamid, C. H. Cheun, N. Hazana Abdullah, M. Fauzi Ahmad, and Y. Ngadiman discusses the assessment of persuasive design to one of the famous e-commerce website in Malaysia. The assessment is adapted from original persuasive system design (PSD) model in combination with the technology acceptance model for the user acceptance and website usage level.

18. The paper “Exploring factors affecting the adoption of HRIS in SMEs in a de-veloping country: Evidence from Cameroon” by F. A. Noutsa, S. F. Wamba and J. R. K. Kamdjoug integrates the unified theory of acceptance and use of tech-nology (UTAUT) model. The authors have collected the primary data through a survey by administrating structured questionnaire to the employees (HR de-partment) of a number of organizations. They found that performance expectan-cy and internal social influence have a significant effect on the intention to adopt HRIS.

Section 3. Technologies influencing Enterprise Modeling: In this section, eight papers address issues such as how newer technologies affect enterprise modeling. 

19. The paper “Big data at the service of universities towards a change in the organ-izational structure and the decision-making process” by D. Sidani and M. Sayegh show, through a qualitative study conducted in 6 universities, how the adoption of Big Data will transform the organizational structure and the deci-sion-making processes within the universities of Lebanon.

20. The paper “Online consumer reviews in the hotel sector: why and how to an-swer?” by T. P. Dauxert aims to analyze the practices of the online review man-agement by hotels. The results show differences existing in the online review responding practices: from a simple monitoring without response to a regular policy of response to all reviews.

21. The paper “Evaluating the performance of IT governance in service oriented en-terprises - Case study: Iran grid management company” by M. Alaeddini and S. A. Hashemi focuses on the necessary reforms in the traditional IT governance methods in a service oriented enterprise to propose an evaluation framework for assessing IT governance in such service oriented enterprises.

22. The paper “New market creation for technological breakthroughs: commercial drones and the disruption of the emergency market” by F. Carli, M. E. Manzotti. and H. Savoini provides an in-depth picture of commercial drones as a break-through innovation and to gather whether they are to disrupt the emergency market among the several new applications currently being incepted for their technology.

23. The paper “Enterprise architecture: A pillar in an integrated framework to measure the internal control effectiveness in the oil and gas sector” by M. Akoum and V. Blum proposes to use the methods put forward by this practice to gain operational insight into the oil & gas industry. The authors used the Zach-man framework as one of four pillars of an integrated framework to measure the internal control effectiveness of petroleum companies. Following the evidence-based management (EBM) methodology, they created a new tool by applying the methodical thinking of EA on COSO’s internal control framework. The out-come is an integrated framework named ICEMF (Internal Control Effectiveness Measurement Framework).

24. The paper “An ontology for enterprise interactions: extended and virtual enter-prise” by F. Al-Hadidi and Y. Baghdadi” proposes an ontology to share a com-mon understanding of two types of enterprise collaborations. The proposed on-tology is meant to share the semantics of the two types of collaborations, in or-der to rationally decide their implementing technologies.

25. The paper “Technological innovation the pathway to entrepreneur’s economic advancement” by W. Palmer explores the meaning of human experiences relat-ing to entrepreneurs in New York City who have not adopted the adequate inno-vative technology. The research was based on Kaplan and Warren’s entrepre-neurship management theory.

26. The paper “How communities affect the technology acceptance model in the re-tail sector” by D. Pederzoli analyzes how groups of consumers create value dur-ing the shopping process and help one other to manage relations with technolo-gies and overcome the perceived threats of the shopping and user experience

Editors: Ricciardi, Francesca, Harfouche, Antoine (Eds.)
Provides a multidisciplinary view of the role of information and communication technologies in organizations, inter-organizational systems, and society

This book presents a collection of original research papers focusing on emerging issues regarding the role of information and communication technologies in organizations, inter-organizational systems, and society. It adopts an inter-disciplinary approach, allowing for the integration of contributions from various disciplines such as information systems, organizational studies, marketing, accounting, and social sciences. This book offers valuable insights not only for scholars, but also for practitioners, managers, and policy makers. The book is a compilation of the best research papers – originally double blind, peer-reviewed contributions – presented at the ICTO 2015 conference held in Paris.

Table of contents (22 chapters)

  • One-Stop Government in Italy and the Lebanon: When the Law Alone Is no Silver Bullet

    Castelnovo, Walter (et al.)

    Pages 3-21

  • Cloud Computing: Risks and Opportunities for Corporate Social Responsibility

    Patrignani, Norberto (et al.)

    Pages 23-32

  • The Electronic Health Record: A Comparison of Some European Countries

    Bonomi, Sabrina

    Pages 33-50

  • The Value of ICT Applications: Linking Performance, Accountability and Transparency in Public Administrations

    Scarozza, Danila (et al.)

    Pages 51-70

  • An Integrated Drugs Logistics Management System: A Case Study in the Healthcare Sector

    Pinna, Roberta (et al.)

    Pages 71-84

  • Smart City and ICT. Shaping Urban Space for Better Quality of Life

    Dameri, Renata Paola

    Pages 85-98

  • A Framework of Mechanisms for Integrating Emerging Technology Innovations in IT Services Companies

    Badr, Nabil Georges

    Pages 101-123

  • Relating ICT to Organizational Change in Research and Practice

    Sadok, Moufida (et al.)

    Pages 125-139

  • e-Business Assimilation Levels in Lebanon

    El Rassi, Mary Ann B. (et al.)

    Pages 141-160

  • Supply Chain Management and the Role of ICT: DART-SCM Perspective

    Aiello, Lucia (et al.)

    Pages 161-176

  • How Subjective Age and Age Similarity Foster Organizational Knowledge Sharing: A Conceptual Framework

    Lazazzara, Alessandra (et al.)

    Pages 177-190

  • Information Technologies and Quality Management. Towards a New Idea of Quality?

    Torre, Teresina

    Pages 191-204

  • Acquihiring: A New Process for Innovation and Organizational Learning

    Fantasia, Roberta

    Pages 205-214

  • The Optimization of the HRM at the “LSCA” in an Economy with Delay in Modernization of Systems

    Chammaa, Claude

    Pages 215-231

  • The Brand Website as a Means of Reviving Memories and Imaginary

    Nasr, Imed Ben (et al.)

    Pages 235-248

  • Location Privacy Apprehensions in Location-Based Services Among Literate and Semi-literate Users

    Chua, Wen Yong (et al.)

    Pages 249-262

  • Towards an Ontology for Enterprise Interactions

    Baghdadi, Youcef

    Pages 263-275

  • Employer Branding and Social Media Strategies

    El Zoghbi, Eliane (et al.)

    Pages 277-283

  • The Business with Digital Signage for Advertising

    Bauer, Christine (et al.)

    Pages 285-302

  • Trust, but Verify: The Role of ICTs in the Sharing Economy

    Dakhlia, Sami (et al.)

    Pages 303-311

  • Internet Service Providers: The Italian Scenario

    Bellini, Francesco (et al.)

    Pages 313-327

  • ICT and Retail: State of the Art and Prospects

    Pederzoli, Daniele