Information and Communication Technologies
in Organizations and Society

ICTO2020 detailed Program

Smart Technologies for an inclusive world
Online November 5th and 6th, 2020

Time:   Local time in France; GMT+1; UTC+1


First Day

Thursday November 5th, 2020





Thursday November 5th, 2020
9:00 AM - 10:30 AM (GMT+1; UTC+1)

Session Chair: Prof. Abbas Tarhini,  Past President of the MENA Chapter of the Association for Information Systems - MENA-AIS
Paper 109. Ananth Chiravuri and Maher Shirah. Business Applications of Machine Learning in the Consumer Transport Industry
Paper 45. Huay Ling Tay. Digital Transformations and Supply Chain Management: A Lean Six Sigma Perspective
Paper 63. Sabrina Bonomi, Laura Pentassuglia and Cecilia Rossignoli. Digital transformation and the pharmaceutical sector: an Italian overview
SESSION 1.2  IT, Culture & Performance
Session Chair: Prof. Maureen Tanner , President of the Southern African Chapter of the Association for Information Systems - AISSAC
Paper 15. Amira Tawadros. A Computational Approach to Cultural Value Systems and Toleration
Paper 80.  Jonas Kevin Samuel Moukolo, Jean Robert Kala Kamdjoug and Samuel Fosso Wamba. Contribution of Analytics on Firm Performance: The moderating effect of the Organizational Culture
Paper 49. Karma Sherif and Mazen El-Masri. Reshaping Employee Perceptions of Electronic Performance Monitoring: A Subculture-Based Multi-Level Analysis
SESSION 1.3    IT & Sustainability

Session Chair: Prof. John Otieno, President of the  Association for Information Systems Eastern Africa Chapter  - AISEA
Paper 22. Natalia Bracarense, Ransome Epie Bawack, Samuel Fosso-Wamba and Kevin Daniel André Carillo. Artificial Intelligence and Sustainability: A Bibliometric Analysis and Future Research Directions
Paper  33. Ahmed Idries and John Krogstie. Smart Contracts in Digital Platforms for providing new distributed renewable energy services
  Paper 81. Mauro Romanelli. Driving cities as sustainable urban communties
Thursday November 5th, 2020
10:30 AM - 11:00 AM  Coffee Break  ( GMT+1; UTC+1)

Opening session

Thursday November 5th, 2020
11:00 AM - 12:30 PM  (GMT+1; UTC+1)
THURSDAY NOVEMBER 5TH, 2020 (11:00AM-12:30PM)
Session chair:  Prof  Samuel Fosso Wamba
Inaugural speech
Prof  Samuel Fosso Wamba, President of ICTO association,  Conference co-chair
Welcome speeches 
Prof Nicholas Paparoidamis, Dean of Research EMLV, Conference co-chair
Welcome Speeches
Prof  Stéphanie Lavigne, Director of TBS Business School 
Welcome Speeches
Prof Marie Boitier, Dean of TBS Business School
Keynote speaker 

Prof Katina Michael,  Director, Society Policy Engineering Collective,  Arizona State University

"Smart Technologies in the Public Interest" 

General Assembly ICTO asso.
ICTO2020 General Assembly  and    Election    GA (election)

Thursday November 5th, 2020
Lunch Break : 
12:30 PM  - 2:00 PM 


Thursday November 5th, 2020

2:00 PM - 4:00 PM  (GMT+1; UTC+1)  

SESSION 2.1    IT, SC, & Operations

Session Chair: Prof. Samuel Fosso-Wamba,  President of the ICTO Association, ICTO2020 conference co-chair
Paper 39. Samuel Fosso Wamba and Maciel M. Queiroz. Is Quantum Computing the Future of Electronic Commerce and Supply Chain: Unfreezing a Research Stream by a Bibliometric Analysis
Paper 65. Thabo Sakasa and Tendani Mawela. Opportunities for AIOps in Higher Education Institutions
Paper 30. Mohammed A. Hajar, Daing Nasir Ibrahim, Mohd Ridzuan Darun and Mohammed A. Al-Sharafi. The Role of Emerging Technologies in Shaping the Value Innovation Aptitude to Generate Competitive Advantage and Sustainability
  Paper 82.  Mohammad Merhi. The Effect of Digital Transformation on Corruption: A Global Analysis 

Session Chair: Prof. Peter Saba,  co-President of the Lebanese Chapter of the Association for Information Systems - LAIS
Paper 7. Dina Sidani, Eleonora Veglianti and Parisa Maroufkhani. Smart Cities for a Sustainable Social Inclusion Strategy – A Comparative Study between Italy and Malaysia
Paper 36.   Mohamed Amine Issami and Boukary Tandamba. Une Fintech Disruptive pour une finance Inclusive en Afrique : Rôle et Contribution du Mobile Money
Paper 66. Jessy Nair and Mohith Kumar Jain. Unbanked to banked: Re-intermediation role of banks in e-government services for financial inclusion in Indian context
Paper 23.  Nada Mallah Boustani, May Merhej Sayegh and Zaher Boustani. Strengthening public Institutions and Social Inclusion of Vulnerable Groups in a Developping country - A case study based on the Ministry of Social Affairs Initiative for Chilhood Program  

Session Chair: Prof. Hind Kabaili,  co-President of the MENA Chapter of the Association for Information Systems - MENA-AIS
 Paper 14.  Ida Tognisse and Jules Degila. Factors to the Adoption of GSM Telephony in Rural Areas in west Africa
Thursday November 5th, 2020
4:00 PM - 4:30 PM  Coffee Break


Thursday November 5th, 2020
4:30 PM - 6:00 PM  (GMT+1; UTC+1)
SESSION 3.1    Prediction and service recommendation using ML
Session Chair: Prof. Denis Dennehy, co-chair of the 20th IFIP Conference e-Business, e-Services, and e-Society, NUI Galway, Ireland.
Paper 40. John Oredo and Denis Dennehy. Predicting Freemium Users’ Intention to Migrate to Premium Personal Cloud Services: A Machine Learning Approach
Paper 10. Pasquale De Rosa, Michel Deriaz, Marco De Marco and Luigi Laura. Service Recommendations with Deep Learning: a Study on Neural Collaborative Engines
Paper 46. Constantine Xipolitopoulos, Maria Nefeli Nikiforos, Maria Malakopoulou and Adamantia Pateli. Success Factors for Crowd-funding Campaigns with Machine Learning Techniques

Session Chair: Prof. Stanislaw Wrycza, President of the Polish Chapter of the Association for Information Systems - PLAIS
Paper 62. Jihane Aayale and Meriem Seffar. A Step Towards an Inclusive Digital Transformation of the Public Administration in a Developing Country: Evidence From Morocco.
Paper 97. Enrico Cori, Daria Sarti and Teresina Torre. Enhancing inclusiveness through remote working: what happened during Covid-19 experience in Italy?
Paper 18. Bissane Harb and Dina Sidani. Smart Technologies Challenges and Issues in Social Inclusion - Case of Disabled Youth in a Developing Country
SESSION 3.3   e-Services on the cloud 
Session Chair: Prof. Marina Johnson, Secretary of the SIG CAM

Paper 120. Ibtissame Abaidi, Imed Ben Nasr, Antoine Harfouche, Imagery processing contributions to valuing the customer experience journey of complex products: case of Iot for smart house

Paper 26. Charbel Chedrawi, Antoine Harfouche, Bachir Zoghbi and Nahil Kazoun. A Value Dominant Logic (VDL) Approach to the Cloud Computing Era: Evidence from IT service Providers in Lebanon
Paper 51. Malayka Ghosh, Kevin Carillo, Ransome Bawack and Samuel Fosso-Wamba. Artificial Intelligence and the Travel and Tourism Industry: A Bibliometric Overview

8:00PM - 11:30PM    SOCIAL DINNER  (cancelled)


Second Day

Friday November 6th, 2020


Friday November 6th, 2020
8:30 AM - 10:30 AM   (GMT+1; UTC+1)
SESSION 4.1  IT & Performance

Session Chair: Prof. Selwa Elfirdoussi,  co-President of the MENA Chapter of the Association for Information Systems - MENA-AIS
Paper 34. Mohamed Amine Marhraoui and Abdellah El Manouar. Digital Business Strategy and firm’s performance: the intermediary role of organizational agility
Paper 48.  Samrat Gupta and Amit Anand Tiwari. Network based Modelling and Analysis of Film Performance in the Indian Film Industry
Paper 37. Pedro Pimenta, Célio Carvalho and Joaquim P Silva. Pedro Pimenta, Célio Carvalho and Joaquim P Silva. Business Performance Management Platform for SMEs
Paper 79. Mohamed Akoum. Internal Control Effectiveness Measurement Framework– An Integrated Model
SESSION 4.2    AI, CSR & Sustainability
Session Chair: Prof. Mazen El-Masri,  President of the Qatar Chapter of the Association for Information Systems - QRAIS   
Paper 13. Diego Padovan. Contact Tracing Tools and Social Media Platforms - Analysis of Crossing Big Data Sources
Paper 25.  Lina Ghaly. Artificial Intelligence contributions in raising awareness through Social Media and in detecting Fake News about Covid-19 virus
Paper 92. Richa Sharma and Jaspreet Kaur. Corporate Social Responsibility and Customer Satisfaction: Role of Artificial Intelligence  
Paper 68. Yasmine Diab and Imed Ben Nasr. Digital Transformation and its Contribution to the Corporate Social Responsibility as a Sustainable Development Strategy within Organizations: A literature Review
SESSION 4.3    IT & service quality

Session Chair: Prof. Nizar Raissi,  Member of the MENA Chapter of the Association for Information Systems - MENA-AIS
Paper 50. Saradhi Motamarri, Shahriar Akater and Venakata Yanamandram. Big Data Analytics in Frontline Service Delivery
Paper 102. Selwa Elfirdoussi, Mohamed Lachgar, Hind Kabaili, Larbi Elfirdoussi, Abdelali Rochdi and Driss Goujdami. Impact de l’enseignement à distance lors de la pandémie COVID-19 : Cas des Universités Marocaines
Paper 110. Ekaterina Glebova and Michel Desbordes. Technology Enhanced Sports Spectators Customer Experiences: Measuring and Identifying Impact of Mobile Apps on Muay Thai Sports Spectators Customer Experiences in Thailand
Paper 16.   Mousa Albashrawi and Nila Windasari. Does Gender Matter in Mobile Banking Loyalty?
Friday November 6th, 2020
10:30 AM - 11:00 AM  Coffee Break


Friday November 6th, 2020
11:00 AM - 1:00 PM  (GMT+1; UTC+1)

SESSION 5.1 AI  & Decision
Session Chair: Prof. Sicilia Urbán Miguel Ángel,  President of the Spanish Chapter of the Association for Information Systems -
Paper 53. Heeyeon Lee, Samuel Fosso Wamba, Ransome Bawack and Kevin Carillo. Artificial Intelligence and Data-driven decision making: A Bibliometric Overview
Paper 28.  Gloria Haddad and Charbel Chedrawi Gloria Haddad and Charbel Chedrawii. The Impact of Technology Adoption during the COVID-19 Pandemic on Inclusion and diversity: Evidence from Lebanon
Paper 47. Majid Saab Salamah and Saif Khalaf Attallah. Using a Data Analytics System for Enhancing Decision Making in power plants
Paper 98. Inas Zein Eddine and Imed Ben Nasr. Big Data Analytics: Towards Smarter Marketing Decisions in Value Creation
SESSION 5.2    IT security
Session Chair: Prof. Ananth Chiravuri,  Professor of  Analytics in the Digital Era-(CBE) at UAE University, Al Ain-UAE 
 Paper  106. James Pérez-Morón. Ten years of Cyberattacks on Chinese supply chains in an era of cyber warfare, a bibliometric analysis.
Paper 71. Gideon Mekonnen Jonathan, Bemenet Kasahun Gebremeskel and Sileshi Demesie Yalew. Information Security Management and Digital Transformation in the Public Sector
  Paper 103.  Ghada Awada. Artificial Intelligence in Army Defense: Violation or Adherence to International Law
SESSION 5.3  E-health
Session Chair: Prof. Marco De Marco,  Founding member and past president of the Italian Chapter of the Association for Information Systems - itAIS
Paper 12. Kalinka Kaloyanova. Modelling Data Consistency in Electronic Healthcare Based on Standard
Paper 59.   Charbel Chedrawi and Nahil Kazoun. Big Data and Security in the Health Sector From Co-creation to Co-destruction of Value: Evidence From the Lebanese Public Healthcare Sector
Paper 108.   Shweta Nanda and Saket Nanda. Adoption of Blockchain in Health Market: A Qualitative System Dynamics Model
Paper 6. Stanka Uzunova, Kristina Kilova and Nonka Mateva. Application of Telemedicine in COVID-19 Conditions– Overview  

Friday November 6th, 2020
Lunch :  1:00 PM  - 2:00 PM 


Friday November 6th, 2020
2:00 PM - 3:30 PM  (GMT+1; UTC+1)
SESSION 6.1 Project Mngt and strategy
Session Chair: Prof. Jean-François Lemoine, Director of the Doctoral school of Management at Paris 1 Panthéon-Sorbonne University
Paper 54. Abdulaziz Alghazi, Jun Shen, Samuel Fosso Wamba, Tingru Cui and Mengxiang Li. Strategic business-IT Alignment myths resolved or not yet? An exploratory study in public sector organizations in Saudi Arabia
Paper 21. Nilton Takagi and João Varajão. Success Management in Information Systems Projects – work-in-progress
Paper 111. Raghu Yadaganti and Jessy Nair. Conceptual model of Adoption of E-Government services in India
SESSION 6.2    SOCIAL media strategies 
Session Chair: Prof. Pauline De PechpeyrouHead of the Marketing Department of the French Management Research Institute
Paper 85. Elie Nasr and Marcel Affi. Identivision: A Facial Identification Venture Using ML Across Live Targeted Data from Social Media Websites
Paper 91. Puzant Balozian. Antecedents of Switching to Alternate Social Media: A Unified Model
  Paper 112. Francisco Paletta,  Information Technology Management: A Model for Information and Digital Content Management
SESSION 6.3 IT and emergency 

Session Chair: Prof. Kalinka Kaloyanova, President of the Bulgarian Chapter of the Association for Information Systems - BulAIS
Paper 11. Eleonora Veglianti, Yaya Li, Elisabetta Magnaghi and Marco De Marco. Social media in emergency situations: the case of COVID-19 in Wuhan
Paper 32. Hooria Hajiyan, Ahmad Alibabaei, Peyman Badakhshan and Michael Reiner Kamm. A DEMATEL-Fuzzy ANP Hybrid Method for Supplier Selection Based on IT Security Factors
 Paper 104.  Akio Yoshida. Factors which Prevent Betterment of COVID-19 Policies: Distance in the World with ICT and Dignities of Organizations

Friday November 6th, 2020
3:30 PM - 3:45 PM 
Coffee Break



Friday November 6th, 2020
3:45 PM - 5:15 PM  (GMT+1; UTC+1)
SESSION 7.1 IT & Human Resources

Session Chair: Prof. Teresina Torre,  Vicepresidente ASSIOA Coordinatore del Corso di Laurea Magistrale in Management DIEC - Dipartimento di Economia Scuola di Scienze Sociali - Università degli Studi di Genova
Paper 69. Nizar Raissi. Does ISO 26000 and ISO 14001 Standards Influence Workers Psychology? A Cognitive Analytics Management as a strategic factor
Paper 78. Alena Fedorova and Ilona Polents. Digital Generation of Employees: New Challenges for Human Resource Management
Paper 42.  Polyxeni Vassilakopoulou and Ilias Pappas. Streamlining Chatbot – Chat Agent Interaction: An Exploratory Study

Session Chair: Prof. Cinzia Dal Zotto, Professor of human resources management at the Faculty of Economics and Business at the University of Neuchâtel.
Paper 56. Inna Alexandrovna Gazieva, Alexey Viktorovich Baranov, Olga Vladimirovna Kotlyarova and Alexey Vasilievich Tagaev. Complex of Competencies as a Social Effect of Implementing Virtual Simulators in the Educational Process
Paper 101. Marroi Laaraj, Walid A. Nakara and Samuel Fosso Wamba. Le rôle des cabinets de conseil dans le déploiement des blockchains : une étude exploratoire
Paper 76.   Rania Fakhoury and Bilal Chebaro. Mukhtar: A Human Intermediary Solution for E-government in Lebanon, Jordan, and Iraq?
Session Chair: Prof.  Elisabetta Magnaghi,  President Elect. of the ICTO Association, member the ICTO2020 conference committee
Paper 61. May Sayegh and Nada Mallah. The impact of Social Commercial Platform on Entrepreneurship in a developing country
  Paper 35. Tetsuo Noda, Hao Wang and Li Zhang. Consideration for Estimating Economic Effect by Sharing Economy
Paper 70. Nada Soudi and Al Azzouzi Noureddine. How PPPs Can Improve the Attractiveness of Territories in Morocco: Case of Sanitarian Services

Closing session

Friday November 6th, 2020
05:15 PM - 06:00 PM  (GMT+1; UTC+1)
ICTO2020 Conference Organizer
ProfAntoine Harfouche,  ICTO2021 committee chair 
Concluding ICTO2020
President/Past President of ICTO alliance
Prof  Samuel Fosso Wamba, President of ICTO association,  Conference co-chair
What has been done, what is still to be done
ICTO2020 Conference co-chair
Prof Nicholas Paparoidamis, Dean of Research EMLV, Conference co-chair    : 
Conclusion of ICTO2020
 President Elect/ President of ICTO
Prof Elisabetta Magnaghi, Univ Catholique de Lille, France
The Past, present, and future of ICTO
  General Assembly ICTO asso. 
 ICTO2020 General Assembly  and    Election    GA (election)

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